LPM179-Coordinator Conferencing & Lodge Services
Laucala Campus
Position Number: LPM179
The Opportunity
The University of the South Pacific (USP) is the premier tertiary institution in the Pacific region. Established in 1968, it is committed to international standards of research and teaching excellence, with an emphasis on key regional issues. USP is jointly owned by 12 member countries: Cook Islands, Fiji, Kiribati, Marshall Islands, Nauru, Niue, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu and Vanuatu. Courses are offered face-to-face at our main campuses (predominantly at Laucala Campus where this position is based), as well as by online and blended modes, in order to cater for students spread across 33 million square kilometres of ocean, on both sides of the international dateline. This location at the heart of the world’s most linguistically diverse region makes USP a fascinating institution in which to work.
The Estates and Infrastructure Services is responsible for the management and strategic oversight of the University’s property, buildings and infrastructure at all campuses and centers throughout its 12 member countries. The sections responsibilities include Strategic Asset Management, Maintenance Services, Design and Project Management Services, as well as Occupational Health, Safety, Sustainability and DISMAC Services.
The Coordinator Conferencing & Lodge Services is responsible for coordinating the day-to-day operations of the University's conferencing and lodge services at the Fiji Hub (Laucala Campus), while supporting the delivery of high-quality hospitality services across the wider regional network. The role oversees venue bookings, conference and event coordination, accommodation operations, and front-office service delivery to ensure outstanding customer experience for students, staff, guests, and external clients.
This is an exciting opportunity for a proactive and customer-focused professional to lead the delivery of conferencing and accommodation services at USP's largest campus while contributing to the continuous improvement of hospitality services across the University's regional operations.
The position description can be downloaded by clicking on the link: https://www.bfound.net/Company/2090-20260717050754.pdf
Specific Duties
- Coordinate venue enquiries, bookings, event planning and delivery, ensuring venues are prepared, equipped, and operational for all conferences, meetings and University events.
- Oversee lodge operations, including reservations, guest check-in and check-out, room allocation, housekeeping coordination, and customer service.
- Coordinate furniture, audio-visual equipment, catering, cleaning and other support services to ensure seamless event delivery.
- Liaise with internal service providers, Facilities teams, ITS, contractors and external vendors to maintain agreed service standards and resolve operational issues.
- Supervise, coach and support Conferencing & Lodge Officers, including staff rostering, performance monitoring, training and development.
- Monitor venue utilisation, accommodation occupancy, inventories, and operational resources to maximise efficiency and revenue.
- Ensure compliance with occupational health and safety requirements, cash handling procedures, customer service standards, and University policies.
- Prepare daily, weekly and monthly operational reports, including booking statistics, occupancy levels, revenue performance, reconciliations and service performance indicators.
The Person we Seek
To be considered for this position, applicants must have:
- A degree in Hospitality/Event Management or related field and
- Three (3) years of relevant experience and management expertise in technical or administrative fields;
- Strong coordination, stakeholder service, and digital booking/reporting skills;
- Experience with rosters, vendors, and FOH/FO operations;
- Pacific regional experience;
- Knowledge of venue codes, food safety, and contracting.
Enquiries and further information: E: myhr@usp.ac.fj, T: 3231000
The position is available for a term of three years and may be renewed by mutual agreement.
Salary Range
- FJ$52,546 to FJ$64,371 per annum
Closing Date
The closing date for applications is: 16 August 2026
How to Apply
Click the Apply button to apply for this position online.
The advertisement criteria is available on our University website (www.usp.ac.fj) under Employment Opportunities.
Please include the following documents in your application: Academic Credentials/Transcripts, Cover letter clearly addressing key Selection Criteria and Resume with names of three referees, one of which must be your current or most recent direct work supervisor. Referees will only be contacted if you are selected.
Only shortlisted candidates will be contacted.
The University of the South Pacific is committed to providing a safe, inclusive and equitable environment that protects the rights of children; nurture, promote and facilitate mutual respect, constructive empowerment and progress amongst its employees, students, stakeholders including visitors, without being hampered by any form of sexual harassment, sexual abuse or sexual exploitation. We reserve the right to conduct police checks and other screening procedures to ensure a safe environment.
USP is an equal opportunity employer and seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. USP encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.
