ICT User Support Assistant
Solomon Islands Campus
The University of the South Pacific (USP) is a premier regional institution uniquely governed by twelve-member countries and dedicated to providing high-quality education and enhancing regionally relevant research opportunities to its diverse student body across the Pacific Islands. USP aims to empower individuals and communities through education, fostering sustainable development and regional cooperation. USP’s leadership in the Pacific, through academic knowledge, policy advice, and resource sharing, continues to play a key role in advancing the region as a whole.
The USP Solomon Islands Campus delivers the University’s strategic objectives locally and supports Solomon Islands, as a USP Member Country, in the social, economic, and cultural development of its students and communities.
The Opportunity
The User Support Assistant under the direction of the ICT Hub Coordinator, provides onsite services and support at the Solomon Islands campus. The incumbent is also the first point of coordination for all USP ICT services, equipment and facilities on site working jointly with other IT Services staff on the administration of this function.
Specific Duties
The position will provide the primary onsite presence for ICT services to campus users and will be the responsible for the collation and dissemination of information and training services on all ICT services available to users at through User Guide Documentation, User Training Workshops and ad hoc Awareness Presentations.
The Person we Seek
To be considered for this position, applicants must have:
- An undergraduate degree in Computing/Information Systems/Engineering or other relevant discipline or
- a Diploma in Computing/Information Systems/Engineering with 2 years’ experience in relevant ICT or Engineering field(s).
- Relevant technical certification in ICT networking, server systems, software programming, new PC and Desktop technologies, OS or application technologies will be an advantage.
Key Competencies
- Proficiency in standard productivity software, such as the Microsoft Office suite or equivalent tools commonly used in professional environments.
- At least 6 months of hands-on experience in an IT-related role or supporting technology in a work setting.
- General familiarity with everyday computing devices, communication tools, and enterprise IT systems.
Desirable
- Work experience in a tertiary institution in the Pacific region.
Enquiries and further information:
Please contact Ms. Marica Tabualevu, Director Strategic Projects. & Initiatives. E-mail marica.tabualevu@usp.ac. for enquiries and/or further information.
The position is available for three years renewable.
Please click on link below for the position description:
Salary Range
- SBD $ 93,102.50 to $103,596.78 per annum.
Closing Date
The closing date for applications is: 7 December 2025
How to Apply
Click the Apply button to apply for this position online.
The advertisement criteria is available on our University website (www.usp.ac.fj) under Employment Opportunities.
Please include the following documents in your application: Academic Credentials/Transcripts, Cover letter clearly addressing key Selection Criteria and Resume with names of three referees, one of which must be your current or most recent direct work supervisor. Referees will only be contacted if you are selected.
Only shortlisted candidates will be contacted.
The University of the South Pacific is committed to providing a safe, inclusive and equitable environment that protects the rights of children; nurture, promote and facilitate mutual respect, constructive empowerment and progress amongst its employees, students, stakeholders including visitors, without being hampered by any form of sexual harassment, sexual abuse or sexual exploitation. We reserve the right to conduct police checks and other screening procedures to ensure a safe environment.
USP is an equal opportunity employer and seeks to ensure that everyone is treated with respect and given equal opportunities to work in an inclusive environment. USP encourages all qualified candidates to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities.
